🔄 Return & Refund Policy – Hilo Design

At Hilo Design, every piece is crafted with care. If you face any concerns with your order, we’re here to help.

Returns

• Returns are accepted only in cases of genuine concerns such as:

  • Wrong product delivered

  • Manufacturing defect

  • Damage in transit

  • Shortages in the order

• All return requests must be raised within 7 days of delivery by emailing hello@hilodesign.co with your order details and photographs/videos of the issue.

• Returned items must be unused, in original condition, and in original packaging with proof of purchase.

• Custom / Made-to-Measure orders are not eligible for return, but our team will work with you to resolve any fitting or design issues until you are satisfied.

Refunds

• Once we receive and inspect your returned item, we will notify you on the status of your refund.

• If approved, refunds will be processed to your original payment method or bank account.

• Credit timelines depend on your bank’s policies.

Shipping for Returns

• Domestic orders (within India): Return pickups will be arranged by Hilo Design at no extra cost, once the request is approved.

• International orders: Customers are required to ship the product back to our Hyderabad address at their own cost, after the return is approved.

Important Notes

• Claims for shortages or damages must be reported on the day of delivery.

• Hilo Design is not liable if the parcel is collected by someone other than the intended recipient (e.g., security guard, family member).