FAQs

What do we do at HILO Design?

HILO Design is an Online/Offline brand that makes with Designer wear. HILO Design believes connecting shoppers to expert designers & make-on-order is not just the way to sustainable fashion but also in building the perfect wardrobe for the shopper. 

How does personalization work?

Personalization has never been more easier! Get the wardrobe that you wish for in few simple steps. You can reach out to us online on our website, under the talk to designer and fill in your details in the form. Our designers will reach out to you to know your requirements and take your preferences. Our expert designers will share with you ideas and designs to meet your needs. You can choose from them and there you go! Personalised wear for you has never been more easier.

What is Make on Order?

We at HILO Design believe in sustainable fashion in a world of fast fashion. We know the issue we all face with the lack of wardrobe space because of mass buying where we don't even end up using a majority of our closet. So every piece that you order from our store is made when we receive your order.

What is our return policy?

Customers are part of our family! We care about your concerns and wish to rectify any issue you face. We accept all returns within 5-7 days after delivery.

How to initiate a Return?

To initiate a return for an order delivered, please use this link: https://360.postco.co/hilodesign and initiate a return by logging in with your Order ID and either the email ID or Phone Number provided while placing the order. A return request will be generated and customer care executive will contact you within 24-48 hrs regarding the return .